Contact L7 Lottery

Contact L7 Lottery, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach us

Have a question about your account, a draw result, or a payment made via PhonePe, GPay, or BHIM? The L7 Lottery support team is ready to help. We offer two direct digital contact channels, choose the one that suits your query best.

Contact us

  • Email: [email protected], best for detailed queries, account disputes, or transaction issues. Include your registered email address and a brief description of the problem for the fastest resolution. Typical response time is within 24 hours during live-agent hours.
  • In-app chat: accessible directly from your L7 Lottery account dashboard, ideal for quick questions about ticket status, upcoming draw schedules, or payment confirmations from PhonePe, GPay, or BHIM UPI.

Office hours

Our support team operates on a clear, consistent schedule so you always know when to expect a live response.

  • Automated in-app chat: 24/7, every day of the year, instant answers to common queries such as KYC status, winning numbers, wallet balance, and draw schedules.
  • Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST, available for account escalations, withdrawal delays, UPI refunds, and payment discrepancies across PhonePe, GPay, BHIM, and net banking.

Messages received outside live-agent hours are logged and addressed at the start of the next available session. Email queries submitted after 9:00 PM IST are typically reviewed the following morning, ensuring no request goes unanswered.

Online-only support

L7 Lottery operates entirely online, there is no physical office, walk-in counter, or mailing address anywhere in India. All player support is delivered exclusively through email at [email protected] and the in-app chat feature on your account dashboard.

This means you can get help from anywhere in India, whether you're in Mumbai, Delhi, Bengaluru, Chennai, or a smaller town, without travelling or sending physical documents. For KYC verification, simply upload your identity proof directly through the secure account portal. Our fully digital process is faster, safer, and far more convenient than any in-person alternative.